COMMON QUESTIONSDetailed answers before you book
Clear information about attendance, diagnosis, pricing, access and what happens next.
01Do you charge a call-out fee?
Charging structures vary by urgency, time and job type. Ask what the quoted figure includes before confirming attendance.
02Can you quote from a photograph?
Photos can help triage, but hidden faults and system issues usually require on-site diagnosis before a firm repair price.
03Are materials included?
Confirm whether parts, consumables and VAT are included in the specific quote.
04How quickly can someone attend?
Attendance depends on the exact Dublin address, traffic, access, current emergency workload and the expertise or parts required. We provide a realistic availability update when you call.
05What information should I provide when booking?
Share the address or Eircode, property type, when the problem started, what is affected, whether water is controlled and any relevant photographs, model details or error codes.
06Can photographs provide a firm quote?
Photographs can improve triage and help identify visible fittings, but concealed, intermittent or system-wide faults normally require an on-site diagnosis before a firm repair price.
07Will extra work be approved first?
Work beyond the agreed attendance or diagnostic scope should be explained, with the known price and exclusions, and approved before it proceeds.
08Do you work in apartments and managed properties?
Yes, subject to access and building rules. Mention shared services, management contacts, parking, concierge procedures and isolation restrictions when booking.
09What should I do while waiting?
Control escaping water only when safe, keep people away from wet electrics, make the area accessible, document visible damage and avoid dismantling specialist equipment.
10Are materials and VAT included?
Inclusions depend on the specific quote. Confirm whether VAT, materials, travel, diagnosis and a defined labour period are included before approving attendance.
11Can landlords or agents arrange the work?
Yes. Provide tenant and site contacts, access details, approval authority, billing contact and any property-management requirements.
